Common Issues¶
Parcel Not Found¶
Solution: Ensure you have entered a valid Lot, Section, or Deposited Plan Number. Alternatively, provide the Street Address.
Property Search¶
To search a Property, you should use one of these two methods:
- Lot, Section, Deposited Plan
- Street Address
Solution: To successfully search a property, use either Lot, Section, Deposited Plan OR the Street Address—not both.
Certificate Contains¶
Some Certificates contain the same information as another plus additional information. If you try to purchase certificates that have a Parent/Child Relationship, you will get the following error:
"Select either Certificate A or Certificate B, not both."
Solution: Ensure that you do not select Certificates in a Parent/Child Relationship.
Certificate Parent/Child Relationship¶
When creating certificates that have a Parent/Child Relationship, issues may occur if you:
A. Try to create a Child Certificate with a Parent who itself is a Child¶
Error: "A certificate with a parent cannot have children."
Solution: Ensure that when creating a Certificate in a Parent/Child Relationship, the Parent Certificate is not a Child of another Certificate.
B. Try to add Parents as Children of other Certificates¶
Error: "The certificate 'A' already has children and cannot be added as a child."
Solution: Ensure that when you create a Child Certificate, it is not a Parent of another Certificate.